PRIVACY POLICY
When you provide Mowgli London Limited with information through this website, www.mowglilondon.com, or otherwise we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.
1. Information Collection
We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), birthday, gender and product and/or cosmetic concerns, the brands and products you use and the services (hair styling and/or beauty) which you use or are interested in using.
Sensitive information (such as race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health) is not sought through our website. If you do provide sensitive information, by providing that information you explicitly consent to us using it in accordance with this Privacy Policy.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases via our website from Aveda UK.
Prior to your submission of your personally identifiable information to this web site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with this Privacy Policy. If you consent, you will be able to submit your information to this web site.
To protect your personal information, users registering at this website must also enter a user name and password.
2. Use of Personally Identifiable Information
We strive to provide you with excellent hair and beauty services and a full range of personalised Aveda haircare, skincare and cosmetic products designed to meet your unique hair and cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below.
If you provide us with your contact information, e.g., by registering on our website, emailing or texting us via SMS or similar or booking an appointment with us, we may provide you with service and/or product related announcements concerning us and/or Aveda or contact you regarding your customer service requests or your purchases. For example, we may send you information about forthcoming events or promotions, and/or about Aveda products or new product launches which we think you may be interested in hearing from us about.
3. Use of Personally Identifiable Information by Aveda Group Companies
We may share your personally identifiable information with any member of the Aveda group of companies that distribute and market Aveda products who may use this information in accordance with their Privacy Policy and their Terms and Conditions.
4. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We will not provide your personally identifiable information to third parties (other than to members of the Aveda group of companies) for their use in marketing their products or services to you without your consent.
5. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
b. Service Providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our website, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. We are not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties.
d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on our website you agree that your data may be transferred to such parties in these circumstances.
6. Transfer of Data to Other Countries
We and the Aveda group companies and third parties referenced in Sections 3 and 5 who will receive your information only for the purposes set forth in this Privacy Policy, the third parties with whom you direct us to share your information referenced in Section 4 and the databases in which your personally identifiable information may be stored may be located both inside the European Union and/or the United States. By providing personally identifiable information to our website, you acknowledge and accept that the Aveda group company or third party which receives your personally identifiable information may be located within a state or country which does not guarantee the same level of protection for personally identifiable information as the one in which you reside.
7. Cookies, IP Addresses, Pixel Tags & Tracking Technology
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalise your experience and your use of our website. The cookie will be stored on your computer's hard drive until you remove it. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use our website, but you may be limited in the use of some of the features.
We may also use IP addresses to analyse trends, administer our website, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this website or view one of our emails or texts, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our website and personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
We are continuously working to make your experience on our website better. To this end, we may retain a third party to assist us in better understanding your use of our website. Such third party may place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our website. Any such third party will be engaged by us only if they contractually commit to maintain all information collected on our behalf in confidence. However, you may elect to limit or eliminate the data that such third party collects regarding your use of our web site by clicking here.
Some of our other business partners and service providers may also use cookies on their sites. For example, you may have clicked through to our website from one of their sites. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies. Please refer to the privacy policies posted on the applicable third party website to understand the third party's use of cookies and your options relating to those cookies.
8. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of our website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
9. People under 18
If you are under 18 years of age, you may browse our website. However, you may not provide personal information to us. Our website is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about our website, please seek guidance from a parent or responsible adult.
10. Links
Our website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this website. We encourage you to read the privacy policies of other websites you link to from our website or otherwise visit.
11. Security
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information may be stored at facilities located across the world and not necessarily within the EU. If you have any questions about security at our website, you can email us by clicking here.
12. Accuracy of and Updating Your Information
We will take reasonable steps to create an accurate record of any personal information you have submitted through our website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.
You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at either of our salons at St John's Wood (on sjw@mowglilondon.com) or Primrose Hill (on ph@mowglilondon.com). If you are a registered user, you can also review, change or correct your personal information at any time by clicking here.
13. Choice/Opt-Out
You may opt out of receiving communications when you register at our website or otherwise provide your contact information to us. You may change your preferences at any time by clicking here or clicking the "unsubscribe" link at the bottom of each communication e-mail you receive.
14. Data Controller
The information you provide to use will be managed by our Data Controller, Mowgli London Limited, 150 Regent's Park Road, London NW1 8XN.
15. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.
16. Comments
We have taken great measures to ensure that your visit to our website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by e-mail at either of our salons at St John's Wood (on sjw@mowglilondon.com) or Primrose Hill (on ph@mowglilondon.com).
© Mowgli London Limited. All worldwide rights reserved.
LONDON NW8 7SH
+44.207.449.2351
sjw@mowglilondon.com
150 REGENTS PARK ROAD
LONDON NW1 8XN
+44.207.483.1000
ph@mowglilondon.com